Beware of scams! We strongly encourage you to ONLY purchase tickets from Ticketweb (our exclusive ticketing partner) or the artist’s official website. We cannot honor tickets purchased from any other third party. Please consult our website for ticket purchases to our shows or visit our Box Office to purchase directly from us. If you have questions/concerns please contact us for guidance – we are happy to help!
PLEASE NOTE: We are not a ticket resale site (and again, do NOT recommend you purchase tickets outside of the Ticketweb platform / other official ticketing partner platform). We reserve the right to remove any post or comment on our social media and event pages that relate to reselling concert tickets. Due to a proliferation of scams and other untoward sales, we discourage resale posts of any kind. We are not responsible for any ticket transactions outside of original sales through official ticketing channels.
Are minors allowed to shows?
Many Off Broadway shows admit persons under 21 with a $3 minor surcharge, to be collected at the door, day of show. Minors under 18 must be accompanied by an adult (21+) to attend these shows. Please check specific show listings for details.
When do shows start?
Shows generally start as listed, by show, on the Front Page. We tailor our schedules around the needs of our artists and performers. It’s their show, we serve at their behest.
Where can I get tickets to shows?
Tickets can be purchased online at offbroadwaystl.com, or you may register for Will Call at the venue during operating hours. Day to day operating hours are listed by show on our Front Page, and also our Calendar page for shows later in the year.
We can work with your proof of purchase from your phone, or the name of the person who made the ticket purchase.
Reminder that we ONLY work with Ticketweb/Ticketmaster and any tickets purchased through third party platforms will NOT be honored at the venue.
When are you open?
Off Broadway is open on show nights only. Please check our Front Page for Door and Show times.
May I take photos/video/record the show?
Professional photographers must have written permission from the artist(s) before the show. We cannot help you in this regard. In any instance, we insist that you refrain from using your flash. It’s distracting to the artists and obnoxious to the audience.
If you’ve been authorized to shoot at a show, please be prepared to validate those credentials at the door upon arrival.
Cell phone photography is usually just fine! No flash, please. Be considerate of the bands and other patrons. We love to see and share your posts on social media, so feel free to tag us: @offbroadwaystl
What forms of payment do you accept?
We accept cash, credit, and debit: Visa, Mastercard, Amex, and Square Pay/Apple Pay. We do not have an ATM.
Do you allow outside food or drinks?
No outside beverages of any kind are allowed as we have a full bar with many alcoholic and non-alcoholic options available and bartenders here to serve you; however, we only sell snacks at the bar so we do allow outside food to be brought in and consumed on our patio. Do not leave any food or drinks unattended anywhere in the venue for any period of time – we bus regularly and your consumables will be discarded if left unattended.
Where can I park?
We have street parking only. Please do NOT park on President Street, the gas station lot, or in the Lemp Brewery parking lot. You will be towed or risk having your car locked in the Lemp Brewery lot overnight–we have no control over these issues and unfortunately cannot assist you in these events. We encourage ride-sharing when possible!
How does seating work?
Most shows are general admission, with no seats available on the main floor. Some shows have limited seating on a first-come, first-serve basis. Seating is available in the balcony section, and select shows have seats made available on the main floor. We also have a large patio outside where you can sit if you need a break.
Feel free to reach out to us to see if seating can be made available for specific shows. We will always accommodate guests with disabilities in any way we can!
OTHER POLICIES:
In the case of a postponement, the tickets you purchased will be honored for the new date. If you are unable to make it to the rescheduled show, we will happily offer you a refund on your purchase. Just reach out to emily (at) offbroadwaystl.com with any questions or concerns about refunds/reschedulings and we’ll get back to you ASAP.
In the case of a cancellation, all ticket purchases will be refunded. When and if a new date is announced, you will be able to purchase new tickets for the new date. Once again, don’t hesitate to email us with any remaining questions!
Bag policy / Prohibited items: Most bags are fine. You are responsible for all personal belongings including bags, coats, etc; we do not have a coat check and cannot hold items for you. All bags are subject to inspection at our discretion. We ask that you leave any bags, purses, backpacks, boxes, containers, etc. of any kind larger than 12” x 6” x 12” at home – along with anything else that may be hazardous, distracting, or otherwise annoying to fellow patrons and our staff. Please use common sense. We reserve the right to determine, on a case-by-case basis, which items are not permitted on premises. Items are subject to change at the sole discretion of management or per artist request.
Prohibited items include (but are not limited to):
- Weapons (including concealed firearms) or anything that resembles or may be used as a weapon
- Outside beverages or beverage containers including camelbacks, bottles, cans, cups, travel mugs, flasks, etc.
- Illegal substances or paraphernalia
- Professional cameras and recording devices for photograph, video, audio including non-professional devices with a detachable or telescoping lens longer than 3” (unless authorization from the headlining artist is obtained prior to the show)
- Go Pros, drones, selfie sticks, tablets (iPad, Kindles, etc.) and laptop/computers
- Liquid glow sticks/items, laser pointers, flashlights, headlamps and other light sources
- Items intended to swing or toss (hula hoops, poi balls, etc.)
- Aerosol/spray containers of any kind including pepper spray/mace, spray paint, hair spray, etc.
- Sharpies, markers, paints, silly string, glitter/confetti, etc.
GENERAL RULES:
No outside drinks. No smoking or vaping in the venue. No professional cameras or audio recording w/o prior authorization from the headlining artist. Be cool.
A note about COVID-19:
See here for more info: https://www.offbroadwaystl.com/covid-19-info/